PRIVACY POLICY
Effective date: July 20, 2026
Last updated: July 15, 2026
Crestwood Apothecary Pharmacy and Compounding Lab is committed to protecting the privacy and security of information collected through our website and online ordering portal at crestwoodapothecary.ca.
The ordering portal is intended exclusively for pharmacies and authorized pharmacy personnel ordering compounded preparations from Crestwood Apothecary. It is not available to patients.
Information We Collect
We may collect:
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Pharmacy name, address, licence information, billing details, and contact information;
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Names, email addresses, professional roles, and login information for authorized users;
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Order details, including medication, strength, dosage form, quantity, directions, prescriber information, and special instructions; and
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Technical information such as IP address, browser type, login activity, cookies, and security logs.
Ordering pharmacies should submit only the information reasonably required to process an order.
How We Use Information
We may use information to:
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Create and manage pharmacy accounts;
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Verify authorized users;
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Review quotes and compound orders;
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Prepare, document, package, and deliver compounded preparations;
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Communicate with the ordering pharmacy or prescriber;
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Process billing and payments;
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Maintain required pharmacy and compounding records;
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Protect the security of the website and ordering portal; and
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Meet legal, regulatory, and professional obligations.
Patient Information
The portal is not patient-facing. Patients cannot create accounts, access orders, or view information through the website.
Patient information is not displayed publicly or made available to other pharmacy clients. Any patient information submitted by an ordering pharmacy is treated as confidential and used only as necessary to review, prepare, document, and complete the compound order.
The ordering pharmacy is responsible for ensuring it is authorized to provide any prescription or patient information submitted to Crestwood Apothecary.
Disclosure of Information
Crestwood Apothecary does not sell or rent pharmacy, account, prescription, or patient information.
Information may be shared only where necessary to provide the requested service or where authorized or required by law, including with:
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Authorized Crestwood Apothecary personnel;
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The pharmacy that submitted the order;
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The prescriber, where clarification is required;
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Delivery, payment, technology, or security service providers; and
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Regulatory, legal, or government authorities where required.
Only the information reasonably necessary for the applicable purpose will be disclosed.
Account Security
Pharmacies are responsible for limiting portal access to authorized personnel and protecting usernames and passwords.
Please contact us immediately if you believe an account has been accessed without authorization or that login information has been compromised.
We may suspend an account that appears to have been compromised or misused.
Cookies and Website Security
Our website may use cookies and similar technologies to maintain secure login sessions, remember preferences, support portal functions, prevent unauthorized activity, and monitor website performance.
We use reasonable administrative, technical, and physical safeguards to protect information. However, no electronic system or transmission method can be guaranteed to be completely secure.
Electronic Communications
Ordinary email may not be secure. Sensitive prescription or order information should be submitted through the ordering portal, approved fax process, or another method authorized by Crestwood Apothecary.
Do not send passwords, payment-card details, prescriptions, or unnecessary patient information through ordinary email.
Retention
We retain information for as long as reasonably necessary to process orders, maintain pharmacy and compounding records, manage accounts, respond to audits or complaints, and meet legal and professional requirements.
Information that is no longer required will be securely destroyed, deleted, or de-identified.
Changes to This Policy
We may update this Privacy Policy when our website, ordering portal, services, service providers, or legal obligations change.
The current version will be posted on our website with an updated revision date.
Contact Us
Questions or concerns about this Privacy Policy may be directed to:
Mike Wolowyk
Crestwood Apothecary Pharmacy and Compounding Lab
9648 142 Street NW
Edmonton, Alberta T5N 4B2
Telephone: 780-455-6979
Email: crestwoodapothecary@shaw.ca
Please do not include sensitive prescription, patient, password, or payment information in an ordinary email.
TERMS AND CONDITIONS
Last updated: July 15, 2026
These Terms and Conditions govern your access to and use of the Crestwood Apothecary Pharmacy and Compounding Lab website and ordering portal, located at crestwoodapothecary.ca.
By accessing or using this website, creating an account, or submitting an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please do not use the website or ordering portal.
1. About Our Website
The website and ordering portal are operated by Crestwood Apothecary Pharmacy and Compounding Lab, referred to in these Terms and Conditions as “Crestwood Apothecary,” “we,” “our,” or “us.”
The terms “you” and “your” refer to the person accessing the website and, where applicable, the pharmacy, healthcare provider, business, or other organization that the person represents.
When using the website on behalf of an organization, you confirm that you are authorized to act on that organization’s behalf and to provide the information submitted through the portal.
2. Pharmacy and Compounding Services
Information provided on this website is intended for general informational and ordering purposes. It is not a substitute for professional medical advice, diagnosis, treatment, or an assessment by a pharmacist or other qualified healthcare professional.
Submitting an order or inquiry through the website does not guarantee that the order will be accepted, prepared, or dispensed. All orders are subject to pharmacist review, applicable legislation, professional standards, prescription requirements, product availability, formulation feasibility, and our internal policies.
Crestwood Apothecary reserves the right to decline, place on hold, or request additional information regarding any order.
Where a valid prescription is required, the prescription must be provided in a form permitted by applicable laws and professional standards. Information submitted through the ordering portal does not replace the requirement for a legally valid prescription.
This website must not be used for medical emergencies. In an emergency, call 911 or seek immediate medical attention.
3. Information You Provide
You agree to provide information that is accurate, complete, and current when submitting an order, inquiry, prescription-related request, or account registration.
You are responsible for reviewing all submitted information, including:
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Patient and prescriber information;
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Medication names, strengths, dosage forms, quantities, and directions;
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Delivery and billing information;
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Allergy, intolerance, or other relevant clinical information; and
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Any special preparation or delivery instructions.
Crestwood Apothecary is not responsible for delays or errors resulting from incomplete, inaccurate, outdated, or illegible information provided through the website.
Please contact the pharmacy promptly if you discover an error or need to request a change. Requested changes may not be possible if preparation of the order has already begun.
4. User Accounts and Security
Certain features of the ordering portal may require a user account.
You are responsible for maintaining the confidentiality of your username, password, and account information. You must not share your login credentials with anyone who is not authorized to access the account.
You agree to notify Crestwood Apothecary promptly if you believe that your account has been accessed without authorization or that your login credentials have been compromised.
We reserve the right to suspend or disable an account where we reasonably believe that it has been misused, compromised, or used in violation of these Terms and Conditions.
5. Orders, Pricing and Availability
An order submitted through the website is considered a request for products or services. An order is not accepted until it has been reviewed and confirmed by Crestwood Apothecary.
Prices, fees, turnaround times, delivery estimates, ingredients, and product availability may change without notice. We will make reasonable efforts to communicate material changes before completing an affected order.
Quotes are based on the information provided at the time of the request and may change if the formulation, quantity, ingredients, packaging, delivery requirements, or other order details are modified.
We may correct pricing, typographical, calculation, or product-information errors at any time, including after an order has been submitted.
6. Delivery and Shipping
Delivery and shipping timelines are estimates and are not guaranteed. Delays may occur because of product availability, prescription clarification, formulation requirements, weather, carrier disruptions, statutory holidays, or circumstances beyond our reasonable control.
You are responsible for providing complete and accurate delivery information and for ensuring that an authorized person is available to receive the order when required.
Additional charges may apply for delivery, shipping, cold-chain handling, special packaging, unsuccessful delivery attempts, or redirected shipments.
7. Privacy and Cookies
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.
By using the website, you acknowledge that information may be collected through cookies or similar technologies that are necessary for website security, account access, portal functionality, analytics, or user preferences.
The cookies and technologies used on the website may change as website features and service providers are updated. Please review our Privacy Policy for further information.
8. Intellectual Property
Unless otherwise stated, all website content—including text, graphics, logos, forms, photographs, designs, software, and other materials—is owned by or licensed to Crestwood Apothecary and is protected by applicable intellectual property laws.
You may view, download, or print website materials for your own personal use or legitimate internal business use.
Without our prior written permission, you must not:
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Republish or redistribute website content;
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Sell, rent, sublicense, or commercially exploit website content;
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Reproduce or copy website content for unauthorized purposes;
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Modify or create derivative works from website content; or
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Use our name, logo, branding, or artwork in a manner that suggests sponsorship, affiliation, or endorsement.
9. Acceptable Use
You must not use the website or ordering portal:
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For unlawful, fraudulent, misleading, or unauthorized purposes;
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To submit false, defamatory, offensive, or harmful material;
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To impersonate another individual or organization;
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To gain unauthorized access to another account, system, or network;
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To introduce viruses, malicious code, or other harmful technology;
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To interfere with the operation or security of the website; or
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In any manner that infringes the rights of Crestwood Apothecary or another person.
10. Third-Party Websites
The website may contain links to websites or services operated by third parties. These links are provided for convenience only.
Crestwood Apothecary does not control and is not responsible for the content, availability, security, privacy practices, or accuracy of third-party websites. The inclusion of a link does not constitute an endorsement of the third party or its products or services.
11. Website Availability and Accuracy
We make reasonable efforts to maintain accurate and current website information. However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.
The website may occasionally be unavailable because of maintenance, updates, technical problems, security concerns, or circumstances beyond our control.
We may modify, suspend, restrict, or discontinue any part of the website or ordering portal without prior notice.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Crestwood Apothecary will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of, or inability to use, the website or ordering portal.
Nothing in these Terms and Conditions limits or excludes liability that cannot legally be limited or excluded.
13. Changes to These Terms
We may revise these Terms and Conditions periodically to reflect changes to our website, ordering process, services, business practices, or legal and regulatory obligations.
The updated terms will be posted on this page with a revised “Last updated” date. Your continued use of the website after updated terms are posted constitutes your acceptance of those changes.
14. Governing Law
These Terms and Conditions are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.
Any dispute relating to these Terms and Conditions or your use of the website will be subject to the jurisdiction of the courts of Alberta, unless otherwise required by applicable law.
15. Contact Us
Questions about these Terms and Conditions may be directed to Crestwood Apothecary Pharmacy and Compounding Lab at 780-455-6979.